Return & Refund Policy

At Rootse, we are committed to delivering high-quality products. Due to the nature of personal care items, we only accept returns and issue refunds under specific circumstances.

Eligibility for Returns & Refunds

A return or refund will only be approved if:

• You receive a damaged or broken product.
• The product has leaked during shipping.
• You receive the wrong product (different from the one you ordered).

To request a return or refund, you must contact us within 48 hours of receiving your order.

How to Request a Return or Refund

Please email our customer support with:

• Your order number
• Clear photos of the product condition as a proof and its packaging
• A brief description of the issue

Our team will review your request and respond as soon as possible.

Refund Process

If your request is approved, you may receive either:

• A full refund to your original payment method, or
• A replacement product, depending on the situation and product availability.

Refunds are typically processed within 5–10 business days after approval. Processing times may vary depending on your payment provider.

Returns Not Accepted

For hygiene and safety reasons, we do not accept returns or offer refunds if:

• You changed your mind after purchasing.
• The product has been opened or used
  
• The product was damaged due to improper use, storage, or handling after delivery.

Contact Us

If you have any questions or need assistance, please contact our customer support team.

Email:supportrootse@gmail.com