Shipping Policy

At Rootse, we strive to deliver your orders safely and on time.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been shipped, you will receive a confirmation message with your tracking details

Shipping Time

Estimated delivery times are:

• Major Cities: 2–5 business days
• Other Areas: 3–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated at checkout Any applicable shipping promotions or free shipping offers will be displayed during checkout.

Order Tracking

If tracking is available for your shipment, you will receive a tracking number once your order has been dispatched. You can use it to monitor the status of your delivery.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order. Rootse is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Shipments

While we work with trusted courier partners, delivery delays can occasionally occur. If your order has not arrived within the estimated delivery time, please contact our customer support team, and we will assist you in tracking your shipment.

Damaged Packages

If your package arrives visibly damaged, please take clear photos before opening it and contact us within 48 hours of delivery. If the product is found to be damaged or leaked during transit, we will arrange a replacement or refund in accordance with our Return & Refund Policy.

Contact Us

If you have any questions regarding shipping, please contact us:

Email:supportrootse@gmail.com